Terms & Conditions

Terms & Conditions

Refunds

To receive a full return (which includes postage costs) the item must be sent back to us within 30 days of purchase to the return address. After we have received the returned item (please give us a couple days to receive the returned item from the post and process your return)we will send you a full refund through Paypal. Please either send us a note along with the item when sending it back to us, telling us who you are (transaction id) and your Paypal email address that we can send the refund too (You may also wish to include details on what the problem with item was so that we can improve things for the future). You can also let us know you are sending an item back using our returns form this form is designed to quicken up the returns process, helping you get your refund quicker! If you are having any issues related to returns you can contact us immediately using our contact form. All products sent back to us will not by resold for hygiene reasons and will be destroyed.

Unreceived items

Sometimes items can get lost in the post. If you have ordered something from us and have yet to receive it you can get in touch with us and we will look into what has happened with your order. If you have an account with us you can also track your orders progress and see if it has been dispatched or not. If you do not receive your product within 1 week of ordering then we can either give you a full refund or send you another one free of charge.

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